Identity document scanning
Turn individual and group document images into a guest list ready for staff review.
BY IMONSTUDIO Less paperwork.
THE HOTEL STAFF WORKSPACE
Less paperwork.
More hospitality.
A clearer day for Front Office and F&B. Capture guest documents, review the details and put your team’s attention back where it belongs.
DOCUMENT WORKSPACE
Every arrival, a little easier.
01
Capture documentsOne photo or a batch of images
02
Review guest detailsCheck, correct and choose a profile
03
Send approved informationThrough the agreed property connections
A workflow designed around your team.
One workspace.
Across the hotel.
Across the hotel.
Front Office
Food & Beverage
Guest-facing teams
01 / THE ARRIVAL WORKFLOW
One photo. Multiple documents.
One guest list.
From a document image to a reviewed record. Explore each step of the proposed document-to-profile workflow.
CAPTURE ONCE
A simpler start
for every guest.
Upload one image or a batch, including mixed document types in the same photo. RMS extracts the visible identity details into a structured guest list.
- International passports
- Vietnamese CCCD
- VNeID images
- Birth certificates for family arrivals
Coverage is validated in your property pilot. Image quality and document type determine which fields can be captured. Extraction assists data entry; staff still perform identity checks.
PASSPORT
P<SAMPLE<GUEST<<<<<<<<<
ILLUSTRATIVE<DOCUMENT<<<
ILLUSTRATIVE<DOCUMENT<<<
IDENTITY CARD
Different documents. One review list.
Illustrative composition · synthetic documentsREVIEW WITH CARE
Your team makes
the final decision.
A scan creates a draft. Check extracted fields against the source, correct exceptions, and choose whether to match an existing guest or create a new profile.
- Review and correct the details
- Identify the guest using document and stay context
- Approve records before transfer
Matching is an explicit staff decision, not an automatic profile merge. Unreadable or conflicting details must be resolved first.
Guest document reviewSAMPLE DATA
GUESTPROFILE ACTIONREVIEW
Sofia MartinPassportMatch existingReady
Nguyen Minh AnCCCDMatch existingReady
Le Gia HanVNeID imageCreate newReady
Tran Bao AnhBirth certificateCreate newCheck DOB
Illustrative interface · synthetic guest dataPUT REVIEWED DATA TO WORK
Less retyping.
Clearer next steps.
The proposed OHIP workflow sends approved identity fields to OPERA Cloud. Reviewed details can also support guest-reporting preparation through the hotel’s authorised route.
- Find candidate profiles and stay context
- Send staff-approved profile data
- Follow up on transfer results and exceptions
Requires hotel-approved OHIP access, supported operations, field mapping and property permissions. Reporting is a separate connection. Creating a profile does not itself complete PMS check-in.
ImonRMSCapture & staff review
Approved dataOHIP
OPERA CloudSystem of record
PROPOSED INTEGRATION02 / BEYOND THE FRONT DESK
A workspace that follows
the way your hotel works.
Start with the workflows you need. Activate modules and connections around your agreed property scope.
Package-based access
Validate guest access to included meals and services with Front Office and F&B context.
Room-key issuing
Issue guest key cards with compatible lock systems, confirmed during property setup.
Staff meals & event entry
Manage employee meal access and usage, and record admission for event attendees.
Guest messaging centre
Bring Zalo OA, Zalo Personal and Facebook conversations into the staff workflow.
Channel permissions applyTable-side ordering
Support F&B ordering at the table through the ImonQR ecosystem.
Meet ImonQR (opens in a new tab)Digital switchboard
IN DEVELOPMENTVoice communication is part of the roadmap. Integration is currently in progress.
THOUGHTFUL TOOLS. CONNECTED TEAMS.
One workspace.
Across the hotel.
Front Office and F&B share the work of making every stay feel effortless. RMS brings reviewed guest information, package access and daily tasks into a clearer staff workflow.
Explore RMS with your team03 / CONSIDERED CONNECTIONS
Connected workflows.
Clear boundaries.
RMS supports the team’s work while your PMS remains the system of record. We agree the connections, access and data handling before activation.
Discuss your setupOPERA Cloud via OHIP
A proposed server-side connection for approved guest profile and reservation operations. Availability depends on hotel-approved access, supported API operations and property permissions. RMS does not require direct PMS database access.
Guest-stay reporting
Reuse reviewed identity and stay details for the applicable Vietnamese immigration reporting process. Direct submission requires authorised connectivity; otherwise, use the accepted export/import route. This is separate from OHIP.
Guest reconfirmation
The proposed messaging flow lets Front Office select document photos from a conversation and send extracted details back for guest confirmation. Automatic replies depend on channel permissions; staff review remains part of the transfer workflow.
Property scope & data handling
Hosting, AI processing, image retention and staff access rules are agreed with the hotel before activation. Modules, compatible devices and write operations are confirmed during the pilot.
04 / YOUR FIRST STEP
Start focused.
Grow with confidence.
A practical rollout starts with your arrival scenarios, your people and your property.
Agree your setup
Confirm profile fields, OHIP access, property mapping and authorised reporting routes.
Run a focused pilot
Try real document types, existing and new profiles, unreadable data and transfer exceptions.
Bring your team on board
Train Front Office, agree data retention and access, then extend to F&B and other modules.
Time savings, corrections and transfer acceptance are assessed during the pilot. Final capabilities follow the agreed property scope.
LET’S WALK THROUGH YOUR NEXT ARRIVAL
A better arrival
is only
the beginning.
Start with document scanning. Explore what a clearer workspace could mean for your hotel team.
quangbh@imonstudio.com +84 935 351 868